Securus Technologies has released their first in a series of exposes that highlights competitor Global Tel Link’s business practices which demonstrate breaches in their ability to serve clients to the best of their ability. The first of these reports goes all the way back to January 1998 and a report the Louisiana Public Service Commission (PSC) compiled on GTL’s business practices.
The 17-page report chronicles GTL’s contract with the Louisiana Department of Corrections to establish outbound telecom services. In their investigation, Louisiana PSC found that GTL programmed clocks to add 15 or 36 seconds to the tail-end of each conversation to extend call times; telephones were programmed to rate calls higher than existing caps; and several calls were found to have been charged several times. These unauthorized practices were carried out by GTL for the purposes of increased billing. The Louisiana PSC found that GTL had overcharged the Louisiana Department of Corrections $1,243,000 in excess of authorized billing through their deliberate, unscrupulous business practices.
CEO of Securus Technologies, Richard A. Smith stated that such companies do a disservice to the law enforcement agencies they provide tech solutions to when they place their bottom line above the needs of the client. The Louisiana PSC seems to agree with Smith’s position, as their report of GTL’s contract is pretty clear on their position concerning that company’s professionalism. But could that change with time?
GTL seems to be in clear violation of Smith’s principle of good business in communication when looking at their track record with the state of Louisiana back in the ’90s. But according to Smith these business practices are still part and parcel of how GTL does business with their clients. Over the course of the next six months, Securus plans to highlight more of GTL’s poor business practices by publishing them to their site. The first of which can be read here.