Steve Ritchie, CEO of Papa Johns, has been traveling across the country over the past few weeks. His aim has been to meet with franchisees as well as team members and listen to their views. The company prioritizes its people as the acronym, PAPA, suggests. The senior executive wanted to find out for himself how their people feel out there, what they need as well as get their input on how the company can do better. He visited Papa John’s stores in Los Angeles, Chicago, Dallas, Atlanta and Detroit, talking with workers in each restaurant. According to Ritchie, Papa John’s relies largely on them and therefore, they occupy a core part of their business.
Franchisees opened up to Steve Ritchie and told him how they consider the company part of their families. He learned about the difficult times members have had dealing with customers who have lost trust in the company. The CEO got a grasp of philanthropic activities that managers have involved themselves in as a way of supporting their communities. According to the CEO, the conversations were moving and they have a fresh start optimism.
Steve Ritchie Papa John’s was impressed to hear that the workers are committed than ever to help the company move forward. They recognize that the company is bigger than any individual. They are pizza makers, drivers and pizza makers who represent the communities they serve. The company is now committed than ever to promote their brand as well as improve the quality of its products. They are focused on their goal to continue growing going forward.
The company has now resolved to continue listening and understanding feedback in an effort to maintain continuous progress. It is giving a listening hear even when the truth is difficult to swallow. Steve Ritchie is dedicated to use the feedback and views to make a better company for their team members as well as customers. The nationwide tour was called for and it is a demonstration of the PAPA John’s efforts to remain a giant in the food industry. The company’s headquarters is located in Jeffersontown, Kentucky in Louisville and was founded in 1984.
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